Refund Policy

Last Updated: January 28, 2026

At Exolix, operated by Atelier der Blüten, we are committed to your satisfaction with our web development courses. We understand that sometimes a course may not meet your expectations, which is why we offer a comprehensive refund policy.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all course purchases. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of your original purchase date.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The refund request must be submitted within 30 days of the original purchase date
  • The request must be submitted by the original purchaser of the course
  • The course must have been purchased directly through our website (exolix.pw)

3. Non-Refundable Items

The following items are not eligible for refunds:

  • Requests made after 30 days from the purchase date
  • Courses purchased through third-party platforms (their refund policies apply)
  • Physical merchandise or downloadable resources (if offered separately)
  • Subscription renewals after the initial billing period (cancel before renewal)
  • Accounts that have violated our Terms of Service

4. How to Request a Refund

To request a refund, please follow these steps:

  • Step 1: Send an email to support@exolix.pw
  • Step 2: Include "Refund Request" in the subject line
  • Step 3: Provide your full name, email address used for purchase, and order number
  • Step 4: Briefly explain the reason for your refund request (optional but helpful)

5. Refund Processing

Once we receive your refund request:

  • We will review your request within 2-3 business days
  • You will receive an email confirmation once the refund is approved
  • Refunds will be issued to the original payment method
  • Please allow 5-10 business days for the refund to appear on your statement, depending on your financial institution

6. Partial Refunds

In certain situations, partial refunds may be granted at our discretion:

  • Requests made after the 30-day period but within 60 days may be considered on a case-by-case basis
  • Technical issues that prevented access to course materials
  • Other extenuating circumstances

7. Course Access After Refund

Upon approval of your refund:

  • Your access to the course materials will be revoked immediately
  • Any certificates earned will be invalidated
  • You may re-enroll in the course at the current price if you wish to continue learning

8. Subscription Cancellations

If you have purchased a subscription-based product:

  • You may cancel your subscription at any time through your account settings or by contacting support
  • Cancellation will prevent future billing but does not automatically trigger a refund
  • Refund requests for subscription products follow the same 30-day policy from the initial purchase or most recent renewal
  • You will retain access until the end of your current billing period

9. Chargebacks

If you initiate a chargeback or payment dispute with your bank or credit card company:

  • We encourage you to contact us first to resolve any issues
  • Chargebacks may result in immediate suspension of your account
  • We reserve the right to contest unauthorized chargebacks

10. Promotional and Discounted Purchases

Courses purchased at a promotional or discounted price are still eligible for refunds under this policy. The refund amount will be the actual amount paid at the time of purchase.

11. Bundle and Package Purchases

For courses purchased as part of a bundle or package:

  • Refund requests within 30 days will receive a full refund for the entire bundle
  • Partial refunds for individual courses within a bundle are not available

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The policy in effect at the time of your purchase will apply to that transaction.

13. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:

Atelier der Blüten
Email: support@exolix.pw
Website: exolix.pw

We are committed to ensuring your satisfaction and will work with you to address any concerns.